Safety Guide | Swaply

1. General Safety Tips

Trust your instincts and keep exchange discussions on Swaply where practical. Before agreeing to an exchange, review the other participant's profile and available reputation signals. The chat may warn about external contact details and restrict certain attachment types, but Swaply does not guarantee that every private message is automatically screened or moderated before delivery. Share sensitive personal information only when it is necessary for an agreed exchange step.

2. Meeting in Person

Meet in a public, well-lit place, consider bringing another person, inspect the item before confirming, and use only confirmation features that are actually available in the current production flow.

3. Shipping Safely

Use tracked shipping services only. Take photos of the item and packaging before sending. Keep shipping receipts and tracking numbers. Do not mark a swap as complete until you have received and inspected the item. If using courier services, ensure both parties agree on who pays shipping costs before sending.

4. Recognizing Scams

Be wary of users who: pressure you to complete swaps quickly, ask to communicate outside Swaply, offer items of unusually high value for common items, refuse to meet in person or use tracked shipping, ask for money or gift cards as part of the swap. Report suspicious behavior immediately using the report button on the user's profile.

5. Reporting Issues

Use the available Report, Block, and Dispute tools to flag suspicious content, unsafe behavior, prohibited listings, or exchange problems. Reports and disputes may be reviewed and acted on under Swaply's safety controls; no fixed review-time guarantee is made. For urgent safety concerns, contact the appropriate local authorities first, then notify Swaply at safety@swaply.world.

6. Contact

For safety questions, use the available support or reporting channels. For urgent situations, contact local emergency services first.