Safety Guide | Swaply

1. Opći Savjeti za Sigurnost

Trust your instincts and keep exchange discussions on Swaply where practical. Before agreeing to an exchange, review the other participant's profile and available reputation signals. The chat may warn about external contact details and restrict certain attachment types, but Swaply does not guarantee that every private message is automatically screened or moderated before delivery. Share sensitive personal information only when it is necessary for an agreed exchange step.

2. Susret u Osobi

Meet in a public, well-lit place, consider bringing another person, inspect the item before confirming, and use only confirmation features that are actually available in the current production flow.

3. Sigurna Dostava

Koristi samo prate usluge dostave. Fotografiraj predmet i pakiranje prije slanja. Čuvaj račune za dostavu i brojeve pratnje. Ne označavaj razmjenu kao završenu dok nisi primio i pregledao predmet. Ako koristiš kurirske usluge, osiguraj da se obje strane dogovore tko plaća troškove dostave prije slanja.

4. Prepoznavanje Prijevara

Budi oprezan prema korisnicima koji: tjerale te da brzo dovršiš razmjene, traže da komuniciraš izvan Swaplyja, nude predmete neobično visoke vrijednosti za obične predmete, odbijaju se susresti u osobi ili koristiti praćene dostave, traže novac ili darovne kartice kao dio razmjene. Odmah prijavi sumnjivo ponašanje koristeći gumb za prijavu na profilu korisnika.

5. Prijava Problema

Use the available Report, Block, and Dispute tools to flag suspicious content, unsafe behavior, prohibited listings, or exchange problems. Reports and disputes may be reviewed and acted on under Swaply's safety controls; no fixed review-time guarantee is made. For urgent safety concerns, contact the appropriate local authorities first, then notify Swaply at safety@swaply.world.

6. Kontakt

For safety questions, use the available support or reporting channels. For urgent situations, contact local emergency services first.